Safety at the ATM

Recent court filings show that earlier this year, identity thieves hacked into the ATM network of Citibank effectively bilking consumers out of millions. The thieves targeted those machines in various 7-Eleven’s and were able to access customer PIN numbers through a remote system used by technicians to diagnose and fix problems via the Internet. While Citibank has notified affected customers and are currently working to resolve the situation, the incident has reignited fear in the general public about the safety of ATM’s.

A spokesperson for the American Bankers Association acknowledges such operations are rare, but thieves will use other methods to capture your PIN or data off your card’s magnetic strip. This is usually done by “skimming”. A device is attached or inserted into the card slot. When an unsuspecting customer uses the ATM, the device “skims” the information off the cards magnetic strip. In some cases a small camera is hidden somewhere around the ATM to record the users PIN. In one skimming incident, police discovered the wireless camera pointed toward the keypad disguised in a pamphlet holder. To protect yourself banks and law enforcement make the following suggestions.

Look for Suspicious Attachments

At a glance, a machine with a skimmer may appear normal. However, if you look closely and notice anything protruding from the card slot or you have to force your card into the slot, do not use the machine and contact police.

Keep Your ATM Time to a Minimum

The longer you stay at an ATM the more you become a target for theft. Limit transactions to withdrawals and deposits only. Complex transactions such as account updates or inquiries should be done at home online or at your bank.

Keep All Your Receipts

Always keep your ATM receipts to compare it with your monthly statement. This provides a valuable record of your transaction in the event of suspected fraud or a discrepancy. It’s also a good idea to review your bank statement regularly to insure you catch any suspicious activity early.

Avoid Nighttime Transactions

Although unlikely, late night robberies at ATM machines do occur. Avoid making transactions after dark. If unavoidable, use an ATM in a familiar area. Preferably in an open area, free of obstructions such as shrubs or bushes.

Memorize Your PIN Number

While this may seem obvious, many people do not memorize their PIN. While others have it written on the paper sleeve which holds the card. If you must keep the PIN number written, keep it somewhere other than your wallet or purse. If memorizing numbers is difficult, try making the number into a word by using your telephone keypad as a guide. For example, if your pin is 3766, the letter F is on the number 3 key, R on 7, O & M on 6, thus 3766 becomes the word FROM.

Always assume you are being watched. Shield your card and PIN number during your transaction and only use ATM’s in open and well lit locations. If you notice anything unusual or the ATM appears to be altered or if you are simply not comfortable with the surroundings, go to another location. Most crimes are those of opportunity, always be alert, protect your information and yourself.