I worked for Credit Card Services.
I worked for JP Chase Morgan in their Card Services Company. I thought the job was customer service and balance transfers. I completed their training as a Financial Adviser for their inbound call center. I started to receive a high volume of calls about customers with current accounts, no late payments and their interest rates increasing from the low interest rate offered. A few months later Chase had this computer rating system that would show up on the computer, we were told not to disclose this information to any customers. It was a screen that popped up, per customer that labeled the customer in a strange category. The customers that only did balance transfers, and did not have any credit card balance, had a non related group title. I do not remember the exact titles they used for each individual customer. I also found it quite strange when a manager approached his team and told each one of us that if we used any sick days, that we were entitled to use we could be terminated. I was wondering what I had gotten myself in to working for Chase. I saw customer accounts being raised from a low interest rate, for no reason, increasing to almost 30 percent. I worked for Chase in 2006 and 2007. The final straw came when their computer program for payroll lost my payroll money and when I asked to be paid by the person in charge of payroll I was told that they had more important issues to resolve and my problem was not one of them. I contacted their New York office and reported this problem and it took about 5-6 months for me to be paid. I had their Chase Freedom Card, at 0 percent interest for 1 year, after I resigned from their employment, I opened my statement and saw my interest rate had increased to almost 29 percent. I called Chase, and I was told that is too bad. I asked for a lower interest rate, and I was told no. I spoke to their debt consolidation company and I was told there was no hope for me. I told Chase that I would continue to pay the original amount and they refused that option.
I had a job and in June of 2008, when I was having surgery they announced that they were closing. I contacted Chase to make some type of payment arrangements and they would not answer me. Chase would not respond to me until I received a Summons from them. I answered their summons within the 20 days, and again no further response from Chase. Since I had been working did I know that the economy was crashing, no I did not. I could not find any other job. I received a Summons from Chase that they did not like my explanation. I told Chase that I was loosing everything, provided documentation, and offered to work for them since I was eligible for rehire, and I would pay them. No response from Chase. One year later I see on line a judgement entered against me for more money than the balance I owed Chase. I was never notified of any hearings, nothing. Due to the fact that my employer closed down while the economy was crashing, I was unable to walk, two knee surgeries I have lost everything. I think I am judgement proof, I have no assets. I found a low paying job 7 months later and it is real hard to keep myself from being homeless. Chase was classifying customer accounts in 2006-2007 for a reason. I am responsible and accountable for my debts, however, for the actual balance that I owe Chase not the inflated amount Chase has requested. I researched and found out that I can make Chase prove that they have the original signed credit application and that they are due the money. The same way the mortgage company has to produce the note for their foreclosure. The mortgage company put in writing that they do not know where the original note is, or who has the note yet they want to foreclose the property. There may be another Lender in a foreign country that has that note.
I believe that Chase charged off the credit card debt, received funds for the sale, inflated the amount of the credit card balance, enters that balance in court, either to write it off or try to collect over $ 2500.00 more.
I will wait and see what happens because I am broke, probably like millions of others fighting to survive.
Published in: Personal Finance