So You Need Help Complaining?
by Steph F. on Sep 20, 2007 with 2 Comments
A quick guide to help you voice your complaint about customer service.
We’ve all been there. At a restaurant, department store, amusement park, etc. Trying to enjoy our day and expecting to be waited on hand over foot, when it happens (cue the dramatic music.) Bad service everywhere. It attacks like ants on a cupcake. Your natural reaction is to “fight back” somehow. But how? Your best bet, as I have found in the past, is to write a complaint letter.
Here are a few tips to help you write that letter that will spark some attention.
- Get all the names of employees that assisted you, including the manager on duty. This will help with authenticity, plus the management team can coach their employees one on one about the incident.
- Remember the time and date of the incident. Note this in your letter to the company’s corporate location.
- When writing your letter, sound calm, yet stern. You don’t want whoever reads your letter to think you are just an irate customer, out to get someone or something.
- Describe your visit in complete detail, expressing your feelings and the feelings of others around you
- Even if the company has an email address to their customer service department, send it through the post office. Many emails do not go directly to the “head” of the department. If you expect to see action, or a worthy response, your letter needs to go to the top.
- And finally, although the purpose of your letter is to “complain,” note the good things that might have happened, as well. You may have had terrible service from Joe, but maybe Jane was outstanding.
After finishing these few steps, your complaint letter is ready to be signed, sealed and delivered. Most likely you will receive a response of some sort, maybe even a “freebie” or refund. Good luck and happy complaining.
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Published in: Consumer Information
taken again! | Nov 1, 2007 | Reply
Complaints?? HHmm I oredered a copper sink from Signature Hardware and it came and was dented, scratched and not worth 200 dollars let alone $1000.. so I sent it back only to receive another one a week later(now im 2 weeks behind in my kitchen due to sink) and IT TOO was worse than the first.. not even the same sink, flower had no stem on it.. bottom was full of rust.. dents and scratched and finish was 2 colors instead of one.. so i send it back .. to be told they dont have any more..BUT I can get my original sink they sent back.. well now im 3 weeks behind and the cabinets and granote and plumbing is all on hold due to the “beautiful copper sink ” I was waiting for.. well theuy said they would “make it look better” HA HA it came yesterday and is sanded down so much that the “medium finish” is shiny like a copper penny and scratched so much from the sanding down and grinding that it looks like i got it at a dump and added it to my $35,000 kitchen!besides the fact that it IS NOT EVEN the same sink they picture of the copper flower sink in the catolog AND on line..PLUS ITS DENTED ALL ONLONG THE LIP AND BOTTOM>>>
WHAT A RIP OFF! COMPLAIN>> HOW DO I COMPLAIN ABOUT A 3 week wait for a sink that is clearly not worth a penny( no pun intended)
MY advice to anyone buying from SIGNATURE HARDWARE IS DONT!! YOU WONAT GET WHAT YOU SEE IN THE CATOLOG AND IT WILL BE CHEAP AND OBVIOUSLY THEY DONT CARE CAUSE THEY SENT 2 THAT WERE “BEYOND BELIEF OR REPAIR” as my contractor said! GOOD LUCK>> ILL COMPLAIN TO THE BBB>> AND DO A BLOG WITH A PICTUE THEN THEY CAN SEE HOW IT LOOKS!
roricka | Apr 16, 2008 | Reply
Yeah, I ordered 2 jumbo “solid brass” shower curtain flanges from Signature Hardware. They only sent one (catalog said they were ordered as a pair) and it was a piece of junk from Taiwan. A magnet sticks to it and it is obviously made from base-metal with a couple of cheap brass platings (as I can see from where they are flaking off). Anyone familiar with brass would know just from holding these that they are not nearly heavy enough. I’ll send them back for a refund, but who refunds the time I wasted?