Customer Service Lacks with Internet Business

I write a blog about my ventures on eBay.  I’ve recently started thinking about how I’d really like to achieve Top Rated Seller status.  From this, I researched a great amount and it came into my head that besides how much I need to sell, I need to make my buyers happy.

Have you ever bought something on-line and returning it was a problem?  Or maybe the company was just not easy to work with or talk to no matter what kind of an issue you were having.  I’ve been there and boy, it makes me always want to swear off buying anything offline!

I do NOT want to be that kind of a seller.  That’s why I’m thinking of creative ways to make my customer’s feel valuable.  I plan to start communication with them, to reassure them that they can simply let me know if anything is wrong or if they need help.  Opening lines of communication is important and seems to be something most on-line stores (on eBay or not) don’t do.

My plans don’t include begging for feedback or anything like that.  Rather, I just want evreyone who buys anything from me to feel happy with the transaction.

Feel free to check out the blog at theebaylady.blogspot.com.

What do you think of customer service with on-line shopping?  Do you rather never speak to the seller unless there’s a problem?